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COVID-19: Latest Update

Posted by Admin on

At D&L  people are the heart of everything we do.

The Coronavirus outbreak continues to affect our communities and day to day life here in the UK. We want to share the ways in which we’re adapting to this new reality.

On the 23 March the Government announced that shops selling non-essential items should close to help limit the spread of COVID-19, but that online retailers could continue to sell and deliver to consumers confined to home.

This means online retail now has an increasingly important role to play, and we don’t take that responsibility lightly. We want to do everything we can to make sure you receive the items you need - and also protect the health and safety of all parties involved in an D&L transaction.

Whilst policy might change in the coming weeks, we know for now there may be some small adjustments in sending and receiving your D&L orders.


As long as there are hardworking posties and couriers, D&L will remain open. The latest guidance is that there is a very low risk of Coronavirus transmission from parcels, so follow the below guidelines to keep your risk minimal:

  • Use sensible precautions when receiving parcels – e.g. wash your hands after opening and dispose of packaging and be mindful of social distancing when receiving parcels.
  • If you’re buying an item for collection, please keep the government regulations in mind. We encourage you to think about whether your purchase is necessary at the moment, or perhaps postpone collection until after the lockdown restrictions have been lifted. Please do agree this with the seller before completing the transaction.
  • If your purchase is urgent, or if you are buying and collecting on behalf of a vulnerable person, arrange sensible social distancing rules with your seller and ensure you stick to them.
  • Please keep collections restricted to your local area so that they can be incorporated into your daily exercise outing, and of course practice social distancing.

Customer Service:

Like many of you, at D&L we’re still adapting to new ways of working.

We’re currently revising our working arrangements to ensure the health, safety and well being of our small team and the general public, and for this reason phone support will still be available : 01202 823738